Telecel might be struggling but its few remaining subscribers are the happiest. Results of the Mobile Internet survey we ran.

A few weeks ago we ran a survey on your experiences with Mobile Internet performance in Zimbabwe. We collected a total of 939 responses and for all those that participated a very big thank you to you. The survey data is available to view here in the form of a spreadsheet. If there are any interesting deductions you make from the data please share in the comments. Of course, a spreadsheet is quite intimidating for some so here is a summary of the data.

Disclaimer: Econet faced a network outage in the middle of running the survey that may have affected the data.

Internet Speed

Overall

• MNO distribution of respondents is: 68.3% Econet, 30% NetOne, and 1.7% Telecel
• 50.1% of respondents are very unhappy with their internet speed
• 2.4% of respondents are very happy with their internet speed
• The average download speed tested by respondents is 7.94Mbps
• The average upload speed tested by respondents is 4.91Mbps
• The highest-tested download speed is 202Mbps (Econet)
• The highest-tested upload speed is 36Mbps (Econet)
• 9.8% of respondents recorded a speed of 0Mbps after running a speed test/speed test failed to run because of a poor internet connection.

Econet Internet speed feedback

• Average download speed on Econet is 9.57Mbps
• Highest recorded download speed on Econet is 202Mbps
• 80.6% of Econet respondents are either unhappy or very unhappy with their internet speed
• 6.8% of Econet respondents are either happy or very happy with their internet speed

NetOne Internet speed feedback

• Average download speed on NetOne is 4.5Mbps
• Highest recorded download speed on NetOne is 50.04Mbps
• 82.6% of NetOne respondents are either unhappy or very unhappy with their internet speed
• 7.5% of NetOne respondents are either happy or very happy with their internet speed

Telecel Internet speed feedback

• Average download speed on Telecel is 8.04Mbps
• Highest recorded download speed on Telecel is 39.33Mbps
• 31.3% of Telecel respondents are either unhappy or very unhappy with their internet speed
• 50.1% of Telecel respondents are either happy or very happy with their internet speed

Internet Stability and Performance

Overall

• 49.2% of respondents report a very unstable internet connection
• 1.8% of respondents report a very stable internet connection
• Internet stability is very bad in the afternoon and very good in the evening

Econet Internet stability feedback

• 87.7% of Econet respondents are either unhappy or very unhappy with their internet stability
• 2.9% of Econet respondents are either happy or very happy with their internet stability

NetOne Internet stability feedback

• 86.9% of NetOne respondents are either unhappy or very unhappy with their internet stability
• 4.6% of NetOne respondents are either happy or very happy with their internet stability

Telecel Internet stability feedback

• 56.3% of Telecel respondents are either unhappy or very unhappy with their internet stability
• 31.3% of Telecel respondents are either happy or very happy with their internet stability

Data price and selection of data bundles

Overall

• 80.8% of respondents are unhappy or very unhappy with the price of data bundles
• 3.7% of respondents are happy or very happy with the price of data bundles
• 67% of respondents are unhappy or very unhappy with the selection of data bundles
• 8.3% of respondents are happy or very happy with the selection of bundles

Econet data price and selection of data bundles feedback

• 87.6% of Econet respondents are unhappy or very unhappy with the price of data bundles
• 1.5% of Econet respondents are happy or very happy with the price of data bundles
• 70.2% of Econet respondents are unhappy or very unhappy with the selection of data bundles
• 6.4% of Econet respondents are happy or very happy with the selection of bundles

NetOne data price and selection of data bundles feedback

• 67.7% of NetOne respondents are unhappy or very unhappy with the price of data bundles
• 7.1% of NetOne respondents are happy or very happy with the price of data bundles
• 62.5% of NetOne respondents are unhappy or very unhappy with the selection of data bundles
• 11.4% of NetOne respondents are happy or very happy with the selection of bundles

Telecel data price and selection of data bundles feedback

• 43.8% of Telecel respondents are unhappy or very unhappy with the price of data bundles
• 25.1% of Telecel respondents are happy or very happy with the price of data bundles
• 18.8% of Telecel respondents are unhappy or very unhappy with the selection of data bundles
• 31.3% of Telecel respondents are happy or very happy with the selection of bundles

Also Read:

• How do Zim mobile data prices compare to other countries in the region? Not too bad
• USD LTE data bundles compared. Econet, Telecel, NetOne, Utande, TelOne and Liquid Home
• Why you can’t buy a TelOne Blaze LTE sim card right now

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